How to get in touch! -
You can get in touch with us by clicking the support link on the left hand side of your dashboard. Or you are more than welcome to use our contact form on our website https://www.zpecommerce.uk/contact-us & finally you can email us [email protected]
Please do not send support requests via social media, as these pages are not always manned by our tech guys. It is best to get in touch using the methods within this article, this is so your query is logged within our system and doesn't get lost.
Need help? -
Please don't forget we have our userguide to help you - https://www.shopbuilderpro.co.uk/storeAdmin2.0/liveEdit/userGuide/directory.php
What next? -
We will take a look at your query and respond as soon as possible within working hours. All queries will be prioritised. Non-urgent requests may take a little longer during busy periods. Timescales cannot be given I'm affraid, but we will get back to you as soon as we possibly can.
Site offline? -
If we have technical issues with the system eg: websites are offline - please don't worry we will be fixing the issue, sometimes our hosting company make updates and repairs. During this time please refrain from getting in touch with us as we will be inundated with queries & it will take much longer for us to respond. In these circumstances please check out our social media pages and our news page for updates https://www.zpecommerce.uk/ecommerce-news
Our opening hours -
Monday: 9am until 5pm, Tuesday: 9am until 5pm, Wednesday: 9am until 5pm, Thursday: 9am until 5pm, Friday: 9am until 5pm, Saturday: Closed, Sunday: Closed. Closed all UK public bank holidays.
Always happy to help :)
In order to ensure maximum security and remove any confusion over SSL certificates, all SSL Certificate installations are now automatic. All existing domains will be updated to ensure SSL Certificates are installed. Add a new domain and the SSL Certificate will also be installed automatically. Please allow up to 72 hours for any SSL Certificates to be issued and installed.
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