Trustpilot

Opening hours and how to get in touch!

Opening hours -
 
Monday to Friday: 9am until 5pm
 
Closed weekends and UK public bank holidays (sometimes we close for personal holidays & training, please check our Facebook page for any closure announcements)

How to get in touch - 

You can get in touch with us by clicking the support link on the left hand side of your dashboard. Or you are more than welcome to use our contact form on our website https://www.zpecommerce.uk/contact-us & finally you can email us [email protected] 

Facebook -
 
Please refrain from emailing us through Facebook with support requests. Facebook is no longer manned by technical staff, we have a Facebook community page that you may join. This is a place to advertise your store and offer other store owners friendly advice.

Chasing a request? - 

We are a small family team and with a recent rise in demand for our online services due to Covid - 19 requests maybe delayed, we apologise for this you can chase previous support requests by replying to your original email request with a "Hello" message - this will "bump" your request up the list. Please refrain from messaging us on Facebook to chase up requests as our Facebook is not manned by our technical staff.

Need more help? -

If you need help out of hours please don't forget we have our userguide to help you. We also have a Facebook community page that you may join. For any important announcements and for further information please checkout our news page & Facebook page.

What next? - 

We will take a look at your query and respond as soon as possible within working hours, all queries are prioritised. Non-urgent requests may take a little longer. Timescales cannot be given I'm affraid, as it depends on how complex your query/fix is. Sometimes we need to re write coding or update our software in order to fix an issue - but please be reassured that we will get back to you as soon as we possibly can. If you have not received a reply we apologise about this and if you could please check your "spam" email folder to make sure you havent missed our reply to you. If you do need to chase an issue please reply to your original query acknowledgement email from us, this has a unique ticket number attached to it relating to your query & it will help us locate your query in order to help you - Thank you.

Site offline? - 

If we have technical issues with the system eg: websites are offline - please don't worry we will be fixing the issue, sometimes our hosting company make updates and repairs. During this time please refrain from getting in touch with us as we will be inundated with queries & it will take much longer for us to respond. In these circumstances please check our Facebook page for updates. Timescales for fixes sometimes cannot be given as it depends on how difficult the issue is.

 

Take Care,

John, Karen & Zak.
 
ZPeCommerce.
 
 

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ZPeCommerce
Corner House
South View
Tantobie
Stanley
County
Durham
DH9 9UE

Company No. 07493991
[email protected]
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