How to get in touch! -
You can get in touch with us by clicking the support link on the left hand side of your dashboard. Or you are more than welcome to use our contact form on our website https://www.zpecommerce.uk/contact-us & finally you can email us [email protected]
Please do not send support requests via social media, as these pages are not always manned by our tech guys. It is best to get in touch using the methods within this article, this is to protect your data, to ensure that your query is logged within our system and that your questions are directed to the relevant people.
Need help? -
Please don't forget we have our userguide to help you.
What next? -
We will take a look at your query and respond as soon as possible within working hours. If you need to chase your query please do so by emailing [email protected] all queries will be prioritised. Non-urgent requests may take a little longer during busy periods. Timescales cannot be given I'm affraid, as it depends on how complex your query or fix is - but we will get back to you as soon as we possibly can. Please check your "spam" email folder to make sure you havent missed our reply to you.
Site offline? -
If we have technical issues with the system eg: websites are offline - please don't worry we will be fixing the issue, sometimes our hosting company make updates and repairs. During this time please refrain from getting in touch with us as we will be inundated with queries & it will take much longer for us to respond. In these circumstances please check out our social media pages and our news page for updates. Timescales for fixes sometimes cannot be given as it depends on how difficult the issue is.
Always happy to help :)