Please do not send support requests via social media, as these pages are not always manned by our tech guys. It is best to get in touch using the below methods so your query is logged within our system and doesn't get lost.
You can get in touch with us by clicking the support link on the left hand side of your dashboard. Or you are more than welcome to use our contact form on our website https://www.zpecommerce.uk/contact-us & finally you can email us [email protected]
Please don't forget we have our userguide to help you - https://www.shopbuilderpro.co.uk/storeAdmin2.0/liveEdit/userGuide/directory.php
As we are a small family business we do try to answer your queries as soon as possible and we aim to answer them within 2 working days. We apologise if sometimes it takes us a little longer than usual to get back to you, sometimes we have staff training, public bank holidays, staff training or system technical issues that need to be looked at as a priority.
If we have technical issues with the system eg: websites are offline - please don't worry we will be fixing the issue, sometimes our hosting company make updates and repairs. During this time please refrain from getting in touch with us as we will be inundated with queries & it will take much longer for us to respond. In these circumstances please check out our social media pages and our news page for updates https://www.zpecommerce.uk/ecommerce-news
Thank you :) We are always happy to help!