Trustpilot

How to get in touch with us :)

How to get in touch with us - 

You can get in touch with us by clicking the support link on the left hand side of your dashboard. Or you are more than welcome to use our contact form on our website https://www.zpecommerce.uk/contact-us & finally you can email us [email protected] 

Please do not send support requests via social media, as these pages are not always manned by our tech guys. It is best to get in touch using the methods within this article, this is to protect your data, to ensure that your query is logged within our system and that your questions are directed to the relevant person. 

Need help? -

Please don't forget we have our userguide to help you.

What next? - 

We will take a look at your query and respond as soon as possible within working hours, all queries are prioritised. Non-urgent requests may take a little longer during busy periods. Timescales cannot be given I'm affraid, as it depends on how complex your query/fix is. Sometimes we need to re write coding or update our software in order to fix an issue - but please be reassured that we will get back to you as soon as we possibly can. If you have not received a reply we apologise about this and if you could please check your "spam" email folder to make sure you havent missed our reply to you. If you do need to chase an issue please reply to your original query acknowledgement email from us, this has a unique ticket number attached to it relating to your query & it will help us locate your query in order to help you - Thank you.

Site offline? - 

If we have technical issues with the system eg: websites are offline - please don't worry we will be fixing the issue, sometimes our hosting company make updates and repairs. During this time please refrain from getting in touch with us as we will be inundated with queries & it will take much longer for us to respond. In these circumstances please check out our social media pages and our news page for updates. Timescales for fixes sometimes cannot be given as it depends on how difficult the issue is.

Our opening hours -
 
Monday to Friday: 9am until 5pm
 
Closed weekends and UK public bank holidays.
 
Sometimes we close for staff training.

Always happy to help :)

Recent eCommerce news and updates

Monday Again! New Week! New Goals!
Who we are :)
Don't forget about the user guide!
STARTUP
Take the plunge
£5.00*
PER MONTH
*£59.99 billed annually
or £6.99 month-to-month
FREE .uk or .co.uk domain with
an annual subscription
 
FREE SSL Certificates
2,500 products
1 Mailbox
STARTUP PLUS
Crank up the sales
£6.67*
PER MONTH
*£79.99 billed annually
or £8.99 month-to-month
FREE .uk or .co.uk domain with
an annual subscription
 
FREE SSL Certificates
5,000 products
5 Mailboxes
FULLY LOADED OFFER
Offer expires end of 8/12/2019
£5.51*
PER MONTH
*£66.08 billed annually
or £7.51 month-to-month
FREE .uk or .co.uk domain with
an annual subscription
 
FREE SSL Certificates
Unlimited products
10 Mailboxes
FREE Fully Loaded
Why not try ...
Free ecommerce website with Worldpay
Accept payments with WorldPay & we
will provide your store absolutely free
for 12 months. Then £49.99 per year!
FREE .uk or .co.uk domain when your WorldPay account is activated
 
FREE SSL Certificates
Unlimited products
10 Mailboxes
Compare packages
14 Day Ecommerce Trial
14 Day Trial
Try our fully featured ecommerce platform free, for 7 days. At the end of your trial, if you don't like it, just walk away!
No minimum ecommerce store terms
No Minimum Terms
We don't tie you into any lengthy contract. Cancel your subscription at any time online. Your account will be closed immediately.
Cancel your ecommerce store anytime
Cancel Anytime
Don't need your store? Doesn't fit your needs? Just cancel and walk away. No cancellation fees or penalties.
ZPeCommerce
Corner House
South View
Tantobie
Stanley
County
Durham
DH9 9UE

Company No. 07493991
[email protected]
Follow Us!
Follow ZPeCommerce on Facebook Follow ZPeCommerce on Twitter